I haven't heard of you before or seen your advertising?
This is most likely because we are fortunate enough not to have to advertise. Our work is all obtained by word of mouth from our existing satisfied clients.
Do you supply the materials?
Yes. We feel that using our expertise to get the correct products is one of the most important aspects of the job. We can't stand the trades that turn up on a motorbike expecting customers to supply the materials required.
We are distant landlords. Can you organise your visit with our tenant?
Most certainly. A lot of clients are not local, some as far as China, Texas, and Australia. In these instances it is normally easiest for us to contact the tenant to arrange our visit.
Our managing agent holds a set of keys. Can you collect these?
Yes. We are happy to collect a set of keys held locally to the property at no extra charge.
We have a tiny job that builders won't call out to. Will you?
Absolutely. We have lost count of the number of times we have been called to change a few lightbulbs or complete another minor task.
Do you charge a call-out fee?
No. Jobs are priced, not charged by the hour, and there are no call-out charges or hidden extras. Even congestion charge and parking are included.
Will you also work for private homeowners?
Whilst around 75% of our work is for estate agents, managing agents, and professional landlords we also work in private houses, very often those of the satisfied landlords we have worked for.
Are you insured and accredited?
Yes. We hold £10 million public liability insurance, we are SafeContractor approved, we are Gas Safe registered for gas work, and our electrical work is certified. Certificates and insurance details are available on request.
Are you able to supply appliances?
This is something we are asked for often. We offer a full disconnection, disposal, supply, and fit service for all appliances including integrated machines.
Do you provide reports and photographs?
Yes. You receive a short report and photographs on completion of every job, which are useful for your records, your landlord, and the inventory.
How quickly can you attend?
Most reactive jobs are attended within a few working days, and urgent ones such as leaks, no heating or no hot water are prioritised. Tell us when you report the job and we will give you an honest date.
I notice your testimonials are anonymous. Couldn't they just be made up?
Our client base contains some well known names and we offer them, and all our customers, utmost discretion. We won't publicly advertise who we work for at either company or individual level, but the originals of all testimonials are available on request. You can also read our named reviews on Google.
Property maintenance you can hand over and forget.
Call 020 7993 8277, email info@lapps.co.uk, or send the job through the form. We come back the same working day.